SHIPPING & RETURNS

SHIPPING POLICY

  • We offer shipping all over Nigeria as well as Internationally.

Timelines:

  • Within Lagos: 2-5 working days

  • Rest of Nigeria: 3-7 working days.

  • All international orders are fulfilled by DHL and so are trackable. Delivery time for international orders is 5-7 working days after order placement.

RETURNS POLICY

We are happy to accept Returns for Exchanges or Refunds if the circumstances meet the following criteria:

Receipt of returned goods:

  • 3 business days from date of delivery for orders placed within Lagos 

  • 5 business days from date of delivery for orders placed within outside of Lagos

  • 10 business days from the date of delivery for orders delivered outside Nigeria

  • Please note that the item(s) MUST  physically be in our possession within the above time frames for such item(s) to qualify for an exchange or refund.  There are no exceptions to this rule.

Charges:

  • The customer is responsible for the cost of returning items back to us. For customers within Lagos we are able to offer a pick up service through our partner courier service a cost. The pick up cost is the same as the initial shipping cost.

Refunding:

  • Once your returns are received, an exchange will be shipped within 48 hours, as long as products are in stock.

  • Full refund will be issued minus the cost of shipping for refund requests.

Product condition:

  • ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.

  • Customers are responsible for all returned items until confirmed received by AKANKE. In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer for any shipping cost associated with resending it back to them.

  • SALE items or items bought with a discount code will NOT be eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.

  • In the case of an exchange, the customer is required to pay for any further delivery fee required.

  • The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.

  • Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.